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OpenPOS Layaway Guide

Overview

Layaways allow customers to reserve products by making a deposit and paying the balance over time, before taking the item home. It’s ideal for retainers who sell customised products or products which are not immediately available to the customer to take away.

We have built layaways for maximum flexibility and extensibility with 3rd party extensions and payment services.

Core Features

Feature Description
Deposit Requirement Allows no payment up-front, you control the payment plan fully
Partial & Full Payments Accept any subsequent partial payments either online or via OpenPOS
Pickup Rules Core Magento Order states honoured throughout

📝 Customer Experience Flow

  1. At Checkout:
  2. Customer chooses layaway.
  3. Staff confirms deposit and plan details.

  4. Deposit paid, receipt provided.

  5. Payment Period:

  6. Customer makes scheduled payments.
  7. Receives automatic reminders.

  8. May pay in-store or online (if supported).

  9. Final Payment:

  10. Balance cleared.

  11. Item picked up by the customer.

  12. Failure to Pay:

  13. Layaway canceled if unpaid.
  14. Deposit forfeited or refunded per policy.